
I ran into the same problem with big kibble constantly jamming my feeder. I first tried breaking up the food and keeping the hopper fuller but that was a pain and only helped a little. What finally worked was adding a small plastic wedge inside the hopper to steepen the slope and sticking a tiny tape tab on the rotating paddle so it sweeps the outlet, then switching the schedule to more frequent smaller drops and giving the hopper a quick shake after refilling; since then it has run fine with the chunky pieces.
Quick note — Glad that worked for you, but just a small caveat: adding tape or a wedge can increase drag and might stress the motor or affect any warranty. Before modding, try emptying and washing the hopper to remove oily crumbs that cause bridging, dry it thoroughly, and keep the unit perfectly level with some headspace instead of filling to the brim. For me, slightly larger but fewer portions cleared the chute more reliably than many tiny drops.