Tag: it-support

I'm in my late 30s with a decade in hospitality management, and I'm feeling pulled toward IT support. I've been self-studying and tinkering at home, but I'm nervous about being both older and inexperienced. I'd really appreciate honest takes on whether this is realistic. Money is tight, so I need to be strategic about any courses or certifications. If I aim for help desk roles, what baseline certs/skills actually matter versus nice-to-have noise? How do I translate customer-service achievements and problem-solving from hospitality into a tech resume that hiring managers take seriously? Any realistic timeline expectations for someone starting from scratch while still working full-time?