
Hi Jason, Try a few tweaks first. Make sure your hair is fully dry and detangled and take smaller sections, and use the comb chase trick run a fine-tooth comb right in front of the iron so the hair is smooth as it goes through. Keep a light grip and glide in one steady pass. After the plates cool, wipe them clean and check for any misalignment or rough spots; if you see a gap, consider exchanging since you bought it last month.
If it still snags, switch to Conair flat iron. The extra-long floating plates stay in contact as they flex, which helps prevent catching, and the 5 heat settings let you drop the temperature to a level that glides without tugging. It is pretty light, so go a bit slower on very thick sections, but it should feel much smoother.